Concerns

At Leka Solicitors we are committed to delivering high-quality legal services to our clients and prospective clients. If something hasn't met your expectations, please let us know.

This page explains how we deal with concerns or complaints about our service

As a client or prospective client, if you have a concern or complaint you would like to raise about the service we have provided please contact your case handler first. Their details are provided in the Client Care letter that you received. They may be able to resolve the concern or complaint. If they are unable to do this, the concern or complaint will be referred to the Partner Sashi Pararajasingam; or you may refer directly to her at sashi.para@lekasolicitors.co.uk.

We will confirm receipt of a client or prospective client complaint within three working days. Typically, we will then write to you within 14 days to tell you what we have done and intend to do to resolve your complaint.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

-Within six months of receiving our final response to your complaint

and

-No more than one year from the date of the act or omission being complained about; or

-No more than one year from the date when you should reasonably have known that there was cause for complaint.

Legal Ombudsman – Contact Details:

Visit www.legalombudsman.org.uk

Call 0300 555 0333 between 10am to 4pm.

Relay UK: 18001 0300 555 0333

Email enquiries@legalombudsman.org.uk

Legal Ombudsman PO BOX 6167, Slough, SL1 0EH

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority on their website.

For more information about the SRA contact:

Solicitors Regulation Authority, The Cube, 199 Wharfside Street,
Birmingham, B1 1RN or DX 720293 BIRMINGHAM 47
Telephone: 0370 606 2555
Website: http://www.sra.org.uk